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Customer Feedback Dashboard

Software / programming languages used:
PowerBI
Google Sheets
Google Forms

Project Details:

This project aims to show a live view of customer feedback to a hospitality manager in a restaurant, retail, or any hospitality setting. A custom test form was created using google forms meant to act as a platform for consumers to submit their feedback. Google forms was linked to google sheets and a custom R script was built to scrape information off the google sheets and upload it to a SQL server which will allow PowerBI to query the SQL server every few seconds ensuring real time information is displayed. This was done as there was no other non commercial solution to import google sheets information to PowerBI in Direct Query mode.

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Link to download the dashboard is at the bottom of the page. Please note that you will need a authorisation to connect to my SQL server, if interested, please contact me via email and I will provide the SQL server information. Thank you.

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Click Here to view the custom R script that was built specifically for this project

Highlights

PowerBI Feedback Dashboard

Customer satisfaction and rating of the various different factors can be viewed and tracked by a customer service manager who can then initiate real time changes and track these changes on the dashboard itself to ensure smooth service and aid with service recovery if needed.

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